Average Score (277 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

277 Ratings

4.8 Average

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  • Cynthia L.01-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service was great as always! We got right in upon arrival, the tire issue was addressed and fixed promptly and we were soon on our way!

    01-03-2025

    Hi Cynthia! Thank you for the glowing review! We're thrilled to hear that your experience with us was seamless and that our team promptly addressed your tire issue. Providing efficient, professional, and friendly service is always our goal, and it’s wonderful to know we met your expectations. We truly appreciate your continued trust and loyalty and look forward to assisting you again in the future. If there’s ever anything you need, don’t hesitate to reach out. Safe travels, and thank you for choosing to Think Young!

  • Lennard J.01-01-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    I had a wonderful experience at Young VW! Devon was friendly and honest, making the whole process smooth and enjoyable. Greg, the floor manager, was very helpful and took the time to address my concerns thoughtfully. I appreciated how they answered all my questions and never felt pressured. Zach, the finance guy, was great to work with to secure appropriate rates.

    01-02-2025

    Hi Lennard! Wow, thank you so much for sharing your kind word regarding the exceptional sales experience you received while purchasing your New 2025 Volkswagen ID Buzz! We will be sure to share your experience with the Sales Team, and we are so proud to know that they are representing all of our core values strongly! We hope you are enjoying your time in your new and reliable Buzz, and please let us know if there is anything more we can do for you! Thank you for choosing to Think Young!

  • Ryan W.01-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Kenneth A.12-30-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    My vehicle has been with you over 3 months and it is still with you.

    12-31-2024

    Hi Kenneth! We sincerely apologize for the extended time your vehicle has been with us, as we understand how frustrating and inconvenient this situation must be. Please know that we are doing everything we can to address the issues with your vehicle as quickly as possible while ensuring the highest quality of work. We’d like to provide you with an update and discuss any concerns you may have. At your convenience, please feel free to reach out to Kaiya, our Customer Relations Manager, directly at 801 732-5836. Your satisfaction is very important to us, and we’d like to make things right. Thank you for your patience, and we truly appreciate your understanding as we work to resolve this matter!

  • Braxton C.12-28-2024

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    No one answers the phone at anytime of the day.

    12-30-2024

    Hi Braxton! Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced when trying to reach us by phone. We understand how important timely communication is and are actively working to address this issue. We’re glad to hear you had a positive experience with our techs and mechanics, and we appreciate your patience as we improve our phone system and processes to better serve our customers. If there’s anything specific you still need assistance with, please feel free to reach out directly to Kaiya, our Customer Relations Manager, at (801)732-5836. We value your business and hope to provide a smoother experience in the future.

  • Jaden S.12-27-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    Very friendly buying experience with a knowledgeable salesman who helped a ton!

    12-30-2024

    Hi Jaden! Thank you so much for your kind 5-Star Review! We are so thrilled to hear that Melvin provided an exceptional customer experience for you while purchasing your New 2025 Volkswagen Jetta! Please let us know if you have any further questions, or if there is anything more we can do to keep your vehicle in perfect shape! Thank you for choosing to Think Young!

  • Eddie D.12-23-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    World class service! Quick appointment and resolution. Professional staff.

    12-26-2024

    Hi Eddie! Thank you so much for sharing your kind words! We are so happy that our Service Department has gained your trust and loyalty! Exceptional Customer Experiences, are what we strive for hear, and we are so happy to know that our team continues providing you with one with each appointment! If there is anything you may need, please let us know! Thank you for choosing to Think Young!

  • Tammy A.12-23-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    All I can say is, amazing! I wish I had purchased my VW Atlas, Peak addition from Young VW! Sadly I did not, the dealership that I did buy it, and a Jetta GLI from at the same time… making them the 3rd & 4th vehicles I bought from this dealership, wouldn’t lend me a car while they needed 2 days to do warranty work. Said I would have to rent one out of pocket! Absurd… I know! So I called Young, spoke to Micheal. I had an appointment within the hour, and a loaner vehicle so I wasn’t stranded. I showed up, 45 mins later. Worked with Ryan, all I can say is they were absolutely top notch! They had me in the system, and out the door in less than an hour! No fuss, hands down the best service experience of my life! Thank you guys for helping me, and being absolutely amazing! I have been screaming it from the rooftops, buy from Young VW!

    12-23-2024

    Hi Tammy! Thank you so much for your kind and detailed review! We're thrilled to hear about your exceptional experience with our team. Michael and Ryan truly go above and beyond to ensure our customers feel valued and supported, and we're delighted they could assist you so promptly and efficiently. Your praise means the world to us, and we’re honored to have earned your trust, even when you weren’t able to purchase your vehicles from us. It's our mission to provide top-notch service, and stories like yours reaffirm why we do what we do. We'll make sure Michael and Ryan see your thoughtful words, they'll be thrilled to know their efforts made such a positive impact. If there’s ever anything else you need, please don’t hesitate to reach out. Thank you for recommending us and for being part of our Young VW Family!

  • Daniel B.12-20-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Alexander M.12-18-2024

    TYPE:ServiceMODEL:TYPEYEAR:2023