The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2024
Jerrisen went above and beyond. He showed that he cared every step of the process. There's no doubt in my mind that I will return for future car needs and have already recommended them to several people. Thank you for everything!
12-17-2024
Hi Kelly! Thank you so much for sharing your kind words regarding your experience with Jerrisan! We are thrilled to hear that he not only gained your trust during the purchasing process, but also started a life long friendship! Thank you for your recommendation, it means a lot to not only Jerrisan, but the rest of us here!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Appointment was made for recall repair. Part was unavailable. I took time off of work and wasted two hours of my day driving to drop off and pickup my car for nothing.
12-16-2024
Vicki, we apologize for the inconvenience you experienced with your recall repair appointment. We understand your frustration with the part being unavailable and the time it took. We're working to improve part availability and if it hasn't been fixed already, we would like to reschedule your appointment at your convenience. Please reach out so we can make things right!
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
good workmanship, good communication, excellent Service Manager/Consultant (Brendan Woodhall).
12-16-2024
Thank you so much for the 5-star review! I am glad that Brendan and the team are always knowledgeable and provide a great experience. We look forward to seeing you next time!
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Super good customer service, treated me better than other VW dealerships and actually fixed the problem.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
Jerrison was excellent and helped answer the many questions I had. My only complaint was that I had repeatedly expressed that I was needing to be elsewhere for an appointment by a certain time. The financial representatives kept saying “it will only be a few more minutes” even after I stated that I will be back in 3 hours after my other appointment. In the end I was late by more than a half hour to my appointment, and I still came back to VW when I was finished. Please respect your customers time when we say we have somewhere to be at a certain time.
12-11-2024
Hi Michael! Thank you for your feedback and for sharing your experience with us. We're thrilled to hear that Jerrisan provided exceptional assistance and answered all your questions! We deeply apologize for the inconvenience caused by the delay during the finance process and for not respecting your expressed time constraints. Your time is valuable, and we appreciate you bringing this to our attention. We will review this situation with our team to ensure we handle scheduling and communication more effectively in the future. Thank you for choosing to Think Young, and we look forward to providing you with a seamless experience next time!