The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
They took care of my exceptionally well, the got me in and out so quickly, it was a stressful situation with my car and they assured me everything is okay and they definitely delivered. Everytime I’ve had to go see them the treat me with the utmost respect
11-30-2024
Hi Nichelle! Thank you so much for your incredible 5-star review! We're thrilled to hear that our team was able to turn a stressful situation into a smooth and reassuring experience for you. Your kind words and appreciation mean the world to us, and we’re so glad we’ve been able to take good care of you. If you ever need anything, don’t hesitate to reach out, we’re always here for you! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:TiguanYEAR:2020
Very caring and complete trust in servicing my car.
11-30-2024
Hi Karen! Thank you for your wonderful 5-star review! We’re so glad to hear that you feel cared for and trust us with your vehicles service. Your satisfaction is our top priority, and we’re always here to help. Let us know if you ever need anything! Thank you for choosing to Think Young!
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Jetta GLIYEAR:2023
Even though you had our vehicle longer than expected you went out of your way to communicate well with us and see that all of our concerns were addressed.
11-26-2024
Hi Zac! Thank you for the wonderful review! We truly appreciate your patience and understanding as we worked on your vehicle. We're thrilled to hear that our communication and commitment to addressing your concerns made a positive impression. Your satisfaction means the world to us, and we look forward to serving you again in the future! Safe travels, and thank you for choosing to Think Young!
TYPE:ServiceMODEL:TiguanYEAR:2024
Fast and efficient service.
11-25-2024
Hi Alan! Thank you for your 5-star review! We’re so glad to hear that our fast and efficient service exceeded your expectations. Providing a great experience is always our goal, and we’re thrilled we could deliver. We appreciate your support and look forward to serving you again in the future! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:TiguanYEAR:2021
I think this is the worst dealership to work with. I had a check engine light on and they ended up keeping my car for over a week and they didn’t even tell me what was going on. They never called me like they said they would. I called every other day asking for status update and never got an update. Luckily it was all under warranty but I feel like even though it was a warranty they don’t care because there not making money on it. When I picked up my car it was absolutely filthy on the outside, grease marks and imprints all over the body of my car. I had to read the paper they gave me to find out what was wrong with my car. Very poor job from this dealership I will be taking my car elsewhere. The worst part is they will send me an automated message and that doesn’t do anything.
11-25-2024
Hi Maximus! Thank you for bringing this to our attention. We want to sincerely apologize for your experience, it doesn’t reflect the level of care and service we aim to provide. Communication is key, and I’m truly sorry we failed to keep you updated throughout the process. Regardless of whether the work is warranty related, every customer and vehicle should receive the same level of attention and respect. Additionally, the condition of your car when you picked it up is unacceptable, and we will address this with our team to ensure it doesn’t happen again. I understand your frustration, and I regret that we let you down. If you’d be open to discussing this further, I’d like the chance to make it right. Please reach out to me directly at 801-732-5836. Your feedback is invaluable, and we appreciate the opportunity to learn from this situation to improve.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
As always, Brendan was so accommodating and got my car in right away. I am always treated well when I come in.
11-22-2024
Hi Cynthia! Thank you so much for your kind words and 5-star review! We’re so glad to hear that Brendan and our technicians provided such accommodating and thorough service. It’s always our goal to ensure every customer feels valued and leaves with their concerns fully addressed. Your loyalty means a lot to us, and we look forward to taking care of you and your vehicle again in the future. Thanks for choosing to Think Young!
TYPE:SalesMODEL:AtlasYEAR:2024
The straight forward approach to selling a vehicle.
11-21-2024
Hi Maxxwell! Thank you for the 5-star review! We’re glad you appreciated our straightforward approach to selling vehicles. Transparency and simplicity are what we strive for, and it’s great to know it made your experience a exceptional. If you need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Young Volkswagen!
TYPE:SalesMODEL:TiguanYEAR:2024