TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (277 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
We chose the rating because of the great service received
09-09-2024
Jerry, thank you so much for the 5-star review! I am glad the team was friendly and got your vehicle taken care of. We look forward to seeing you again!
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2018
Ryan was great! I had constant updates, and was given clear information. I also appreciated that the state of my battery and brakes were explained, and that something wasn’t sold to me that really wasn’t necessary.
09-06-2024
Hi Janie! We are thrilled to hear that Ryan went above and beyond to provide you with an exceptional customer experience and was able to explain what service recommendations your Tech noticed during your appointment! We appreciate you giving us the pleasure in getting your vehicle in tip top shape for this Fall Season! Thank you!
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2024
Ibo was great to work with. Would definitely buy a car from him in the future!
09-05-2024
Hi Benjamin! Thank you so much for taking the time to leave us a 5-Star Review! We are so happy that Ibo had the pleasure of working with you and getting you into your new Atlas! However, I am sorry to hear that we didn't correct the email address before finalizing your Deal. I would love to get your correct email so we can send over your Documents, so please feel free to reach out to me anytime, Monday-Friday, 8AM-4PM at 801-732-5836! We look forward to seeing you again! Thank you!
TYPE:SalesMODEL:AtlasYEAR:2024
Good
09-04-2024
Hi Daniel! We are so happy to hear that you were able to enjoy an exceptional customer experience while purchasing your new and reliable 2024 Atlas! We can't wait for all of the exciting adventures you have yet to experience! We look forward to seeing you again! Thank you!
TYPE:ServiceMODEL:AtlasYEAR:2024
This location could use better signage to get to the service area. If you enter through the further north entrance it is very confusing and hard to find.
09-03-2024
Hi Alicia! Thank you for sharing your feedback and leaving us a 5-Star Review! However, I am sorry to hear you had a difficult time trying to locate our Service Department. I plan on mentioning your concerns and feedback to my Management Team so we can continue on improving where needed! I am so happy to hear you appreciated our Lift options and we were able to get you to and from work while your Vehicle was being serviced! We look forward to seeing you again soon! Thank you!
TYPE:ServiceMODEL:AtlasYEAR:2018
Ryan is very personable and friendly. He communicated everything expertly and gave me a reasonable time frame to expect.
09-03-2024
Hi Ryan! Thank you for taking the time to leave us a 5-Star Review! I am so happy to hear that Ryan provided you with an exceptional experience and he was able to get you out when promised! We can't wait to see you again! Thank you!