TYPE:ServiceMODEL:TaosYEAR:2022
Mckenzie kept me informed about my service.
Average Score (277 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
06-02-2025
Hi Lucia! Thank you so much for the 5-star review! We're glad to hear that Mackenzie kept you well informed during your service appointment. Providing clear communication and great customer care is what we strive for, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again! Thank you for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2024
Didn’t wash car. Didn’t get the option to replace cabin filter.
06-02-2025
Hi Norman! Thank you for your feedback! We apologize for the inconvenience regarding the car wash. At the moment, our on-site car wash is not operational, but your Service Advisor should have offered you a complimentary car wash token to make up for it. However, if you weren't offered one, please reach out to our Customer Relations Director, Kaiya, at 801-732-5836, so she can mail you one! We also appreciate you bringing up the cabin filter replacement; we'll review your visit to ensure all available services are clearly communicated going forward, but we would be happy to take care of that for you when ready. We value your business and hope to serve you even better next time! Thank you!
TYPE:ServiceMODEL:TiguanYEAR:2019
Excellent dealership, professional and friendly.
06-02-2025
Hi Ronald! Thank you so much for the 5-star review! We're thrilled to hear you had an excellent experience with our team. Providing professional and friendly service is what we strive for, and we're glad we delivered that for you. We appreciate your support and hope to see you again soon! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:JettaYEAR:2025
Easy and carefree experience. Advisor handled everything like a pro!
06-02-2025
Hi Jaden! Thank you so much for the 5-star review! We're thrilled to hear your experience was easy and carefree. Our advisors work hard to make every visit smooth and stress-free, and we're glad to know it showed. We appreciate your support and look forward to seeing you again! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:AtlasYEAR:2019
Super helpful, open communication, and very friendly.
06-02-2025
Hi Jennifer! Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had such a great experience. Ryan Winter truly is an asset to our team, and we’re glad his helpfulness, clear communication, and professionalism made a positive impact on your visit. We appreciate your kind words and look forward to seeing you again next time! Thank you for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2020
The service department was so kind and very helpful. I’ve been to the Logan young VW location and was severely disappointed in their service team. The Layton team is outstanding and McKenzie was so kind an helpful and made the experience stress free and easy.
05-30-2025
Hi Morgan! Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our Layton service team. We’re especially happy to hear that Mackenzie made your visit stress free and easy, she’s truly a star! We're sorry to hear about your previous experience in Logan, but we’re grateful you gave us the opportunity to show you how service should be. We look forward to helping you again in the future! Thank you for Thinking Young!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I’ve had nothing but positive experiences with the entire team at Young Volkswagen Audi. Mackenzie was outstanding — professional, friendly, and made sure I was well taken care of every step of the way. It’s clear that customer service is a top priority at your dealership, and it truly shows. Please pass along my thanks to Mackenzie and the rest of the team. I’ll definitely continue to Think Young!
05-28-2025
Hi John! Thank you so much for the fantastic review! We're thrilled to hear you've had such positive experiences with our team here at Young Volkswagen. Mackenzie will be especially happy to know her professionalism and care made such a great impression, we’ll be sure to pass along your kind words to her and the rest of the team. Providing top-notch customer service is always our goal, and it means a lot to know it shows. We truly appreciate your continued support and look forward to seeing you again. Thanks for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2022
Everyone is so nice and makes me feel very welcome. Love the video the mechanics make.
05-28-2025
Hi Wendi! Thank you so much for the wonderful review! We're thrilled to hear that you felt welcomed and appreciated the video from our mechanics, it's great to know it added value to your visit. We're also glad the Uber ride helped make things more convenient for you! However, we do understand your concern about the credit card service fee, and we know that can be inconvenient, but we do accept Debit Cards, Cash, and Checks with no added usage charge. Thanks again for choosing to Think Young, we look forward to seeing you next time!
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Ryan was great and helpful and was able to honor the initial estimate of the repairs needed for my car
05-26-2025
Hi David! Thank you so much for the 5-star review! We're glad to hear that Ryan was able to assist you and honor the initial estimate. We understand how frustrating it can be to deal with a costly repair, especially when it's related to a factory defect outside of the warranty period. We truly appreciate your patience and understanding, and we're happy to know that you had a positive experience with our team overall. If you ever need anything in the future, don't hesitate to reach out!