TYPE:ServiceMODEL:AtlasYEAR:2019
Super helpful, open communication, and very friendly.
Average Score (280 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
06-02-2025
Hi Jennifer! Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had such a great experience. Ryan Winter truly is an asset to our team, and we’re glad his helpfulness, clear communication, and professionalism made a positive impact on your visit. We appreciate your kind words and look forward to seeing you again next time! Thank you for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2020
The service department was so kind and very helpful. I’ve been to the Logan young VW location and was severely disappointed in their service team. The Layton team is outstanding and McKenzie was so kind an helpful and made the experience stress free and easy.
05-30-2025
Hi Morgan! Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our Layton service team. We’re especially happy to hear that Mackenzie made your visit stress free and easy, she’s truly a star! We're sorry to hear about your previous experience in Logan, but we’re grateful you gave us the opportunity to show you how service should be. We look forward to helping you again in the future! Thank you for Thinking Young!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I’ve had nothing but positive experiences with the entire team at Young Volkswagen Audi. Mackenzie was outstanding — professional, friendly, and made sure I was well taken care of every step of the way. It’s clear that customer service is a top priority at your dealership, and it truly shows. Please pass along my thanks to Mackenzie and the rest of the team. I’ll definitely continue to Think Young!
05-28-2025
Hi John! Thank you so much for the fantastic review! We're thrilled to hear you've had such positive experiences with our team here at Young Volkswagen. Mackenzie will be especially happy to know her professionalism and care made such a great impression, we’ll be sure to pass along your kind words to her and the rest of the team. Providing top-notch customer service is always our goal, and it means a lot to know it shows. We truly appreciate your continued support and look forward to seeing you again. Thanks for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2022
Everyone is so nice and makes me feel very welcome. Love the video the mechanics make.
05-28-2025
Hi Wendi! Thank you so much for the wonderful review! We're thrilled to hear that you felt welcomed and appreciated the video from our mechanics, it's great to know it added value to your visit. We're also glad the Uber ride helped make things more convenient for you! However, we do understand your concern about the credit card service fee, and we know that can be inconvenient, but we do accept Debit Cards, Cash, and Checks with no added usage charge. Thanks again for choosing to Think Young, we look forward to seeing you next time!
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Ryan was great and helpful and was able to honor the initial estimate of the repairs needed for my car
05-26-2025
Hi David! Thank you so much for the 5-star review! We're glad to hear that Ryan was able to assist you and honor the initial estimate. We understand how frustrating it can be to deal with a costly repair, especially when it's related to a factory defect outside of the warranty period. We truly appreciate your patience and understanding, and we're happy to know that you had a positive experience with our team overall. If you ever need anything in the future, don't hesitate to reach out!
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2022
Good customer service
05-20-2025
Hi Edward! Thank you so much for completing your 5-Star Survey! Our main priority here is to ensure an exceptional experience for each and every customer, it's amazing to hear that our team provided one to you! If there is anything you need, please reach out to us and we are happy to help! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
A simple oil change took over an 1.5 hours. The service desk said that the reason it was taking so long was that, “the oil pump was slow today”. The mechanics video suggested air and cabin filter changes but we were never asked by the service desk if we wanted it. No car wash. We usually have our services done at the dealer where we purchased the vehicle but we wanted to try Young’s this time. This has probably cost them a 2025 Tiguan sale!
05-16-2025
Hi Tracy! We’re sorry your recent visit didn’t meet expectations. A 1.5-hour oil change and unclear communication about the wait and filter recommendations are not up to our standards. We unfortunately do not have a working car wash on site, but due to that each Service Advisor is instructed to offer a car wash token to a car wash that is close to our Dealership. If you did not receive one, please let us know and we would be happy to send you one. We’d appreciate the chance to make this right and hope this experience won’t define your view of us. Please feel free to reach out to our Customer Relations Director, Kaiya, at (801)732-5836 so we can hopefully give you the exceptional experience you deserve. Thank you!