TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
When given a price chart make sure the customer is aware labor isn't in the price. I have to pay in cash so all I had was what the price chart suggested.
Average Score (280 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
05-12-2025
Hi Daniel! Thank you for taking the time to provide us with your feedback! We’re sorry to hear there was confusion regarding the pricing. We want to clarify that all of our service quotes, should have labor costs included, and we are sorry that wasn't included on yours. It’s important to us that every customer fully understands the breakdown, so we’ll make sure our team is being extra clear when reviewing prices moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Thank you for choosing to Think Young!
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2023
Everyone was very friendly and helpful when I brought my car in. Being a woman it can be scary to be looked at like I'm dumb and don't know what I am talking about, they listened to me and made me feel very welcomed.
05-09-2025
Hi Xasha! Wow, thank you so much for sharing your experience with us! We definitely understand how intimidating it can be to bring in a vehicle for service, but here at Young we try our best to ensure we make each and every visit less stressful and welcoming to all! We are so happy that our Team has lived up to every expectation. If there is anything we can do, please reach out! Thank you for choosing to Think Young!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Amazing customer service !
05-09-2025
Hi Heather! Thank you so much for completing a 5-star survey for our Service Team! An exceptional customer experience is one of our top priorities for each and every customer to experience and we are so happy to hear that our Team delivered that to you! If there is anything we can do to assist you, please let us know! Thank you for Thinking Young!
TYPE:ServiceMODEL:JettaYEAR:2019
From beginning to end, this transaction was a soup sandwich. It started with me going back and forth about "me" being the actual owner of the car. Once they checked the VIN, they changed the name in the system. The next item was the warranty. I purchased this car 4 months ago and I bought the extended warranty. I was given the costs of each diagnostic. I had to then, run out to my car to get the warranty paperwork. I was then told that they weren't sure if it would be covered. We went over everything and it was time for me to leave. I asked for the Lyft that I chose on the dealerships site when I made my appointment. I was then told that they do not cover lyfts to my residence, so there I sat. I could've had someone follow me and pick me up. I then decided to browse at the new cars and decided to get a new one. I was getting the quote on the trade-in and the service tech was telling finance that it was going to cost $2500 and that they didn't think the warranty would cover it. So, there I sat again until they could come up with a diagnosis, which was nothing. The purchase of the car was also a poor experience. Moreover, it was a waste of my time.
05-09-2025
Hi Heather! Thank you so much for bringing this to our attention! We are happy to hear that our Customer Relations Director, Kaiya, was able to discuss your experience with you and answer your questions that you still had. We try our best to ensure each and every customer has an exceptional experience, and we appreciate you being willing to give us another opportunity to make things right after we fell short. Please let us know if there is anything more we can do, thank you!
TYPE:ServiceMODEL:PassatYEAR:2020
I always have the best service each visit!
05-02-2025
Shaleece, thank you so much for the 5-star review! I am so happy to hear each of your visits is exceptional. We look forward to seeing you next time!
TYPE:ServiceMODEL:AtlasYEAR:2019
I was in town, stopped by, treated with respect and urgency.
04-30-2025
Thank you so much for the positive feedback Michelle! I am so glad you stopped by and that the team treated you with respect. We hope to see you again!
TYPE:SalesMODEL:JettaYEAR:2025
Everyone here was extremely great to work with. Haylee was our first contact and she was very helpful and kind. Then she turned us over to Devon who was also very kind and helpful. Zach finished up the sale and we were on our way. Much better customer service than other dealerships we have dealt with.
04-29-2025
Justin, thank you so much for your kind review! We’re thrilled to hear that you had such a positive experience with Haylee, Devon, and Zach. Providing friendly, helpful service is what we strive for every day, and it means a lot to hear that we stood out compared to other dealerships you’ve visited. We truly appreciate your business and hope you're enjoying your new vehicle! If there’s anything you need or any questions down the road, don’t hesitate to reach out—we’re always here to help. Thanks again for choosing us!
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Friendly, fast, and efficient service.
04-28-2025
Thank you for the exceptional review Pam! I am so glad our team was friendly and that the service done on your GTI was efficient. We appreciate the kind words and look forward to seeing you again!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
They did a great job. I didn’t have to wait very long at all and the young man that was taking care of me was so sweet.
04-28-2025
Cindy, I am so happy to hear that your experience with us was efficient and that the team was so nice to you! Thank you for the 5-star review. We look forward to seeing you next time!